Exchange and Refund Policy
Your rights as a consumer
Important notice
A PIN that has already been used (even partially) is not eligible for exchange or refund. Always check before using it.
Refund Policy
7
consecutive days after receipt
PIN
must not have been used
3
business days for PIX refund
How to request a refund
Send an e-mail to ajuda@giftcardsbrasil.com.br providing the order number and the PINs.
Attach images proving that the PIN has not been used.
Wait for the analysis by our team.
The refund will be completed once the PIN is resold and redeemed by another buyer.
Exchange Policy
Exchanges are accepted when you received a product different from the one purchased due to our error. Deadline: up to 7 consecutive days after receipt.
How to request an exchange
Contact ajuda@giftcardsbrasil.com.br providing the order number.
Send photos of the product received as evidence of the error.
Our team will analyze the evidence submitted.
If the error is confirmed, the exchange is made at no additional cost, with delivery within up to 7 business days.
Refund Methods
Discount Coupon
Valid for 90 days for any product. Exclusive to the account holder.
Refund via PIX
Within up to 3 business days after approval, to the original sender account.
Refund via Boleto
Within up to 3 business days after approval, only to the original sender account.
Products not eligible for refund or return
Azteco Bitcoin products and similar products classified as sensitive cannot be refunded or returned. Always check the product characteristics before completing your purchase.
Need to open a request?
Our team reviews each case carefully. Contact us through the channels below.
purchased